Dad sued after toddler draws on dealer’s new Audis with a rock

A security guard stands under an umbrella at an Audi car seller in Shanghai on August 6, 2014.Johannes Eisele / Getty Images A couple in China is being sued by a car dealership after their daughter scratched the paint of more than 10 new vehicles sitting in the showroom.According to 7news Australia, the couple was accompanying their friend who was visiting the dealership, and brought along their three-year-old daughter. It wasnt until after they left that they found out their daughter had taken a stone and drawn into the paint of 10 new cars, including an Audi Q8.The father, referred to in reports only as Mr. Zhao, is being sued for 200,000 Chinese Yuan (CDN$37,500), according to the Lingui Peoples Court.The dealership says the vehicles can no longer be sold as new cars as a result of the damage, and that it may reevaluate the assessment if the vehicles values are found to have depreciated after their respray. If the dealership tried to still sell them as new cars, they could be sued for false advertising, and would have to compensate triple the purchase price if found guilty so it would rather not take that chance. The vehicles, although new, will have to be sold as used. According to the court, Mr. Zhao rejected the 200,000 RMB demand, but ended up reaching a settlement with the dealership of about 70,000 RMB (around CDN$13,000).The silver lining is that somebody out there is going to get a great deal on an Audi with fresh
Origin: Dad sued after toddler draws on dealer’s new Audis with a rock

James Ruppert: the surprisingly cheap world of online dealers

Got a fairly daft press release the other day going on about ‘decidophobia’. Apparently, we Brits struggle with information overload when buying a used car.  At that point, I’d have usually binned it, since the basis of the quoted stats will be a small survey. Good job I kept reading, though, because I found out that the company that carried out the survey is owned by Volkswagen and Daimler. They should have told me that a lot earlier rather than making up a phobia. They should also have mentioned they use selected dealers who supply cars that are less than eight years old and under 100,000 miles. So let’s go and do a virtual check of their stock.  Being me, I searched for cheapness first and came up with a bunch of city centre assault vehicles. First off, there was a Ford Ka 1.2 Studio from 2012. It had 83,000 miles and cost just £2200, which is pretty good from a dealer group, in this case a Nissan outlet. They usually don’t stock affordables because they can be a pain to warranty.  Similar models included a 2012 Citroën C1 1.0 VTR three-door at the same outlet with 70,000 miles and on offer at £2500. Otherwise, a badge-engineered Peugeot 107 1.0 Urban with 77,000 miles and a couple of extra doors at £2400 at a car supermarket offered something more practical. You can compare and contrast, as most clever websites allow you to do these days. Plus you can get posh barges like Bentleys. Without searching too hard, I found a 2013 Bentley Flying Spur with 35,000 miles from Bentley’s own Specialist Car Division, priced at £53,950. If a Spur makes you feel like a chauffeur, then a Continental GT – in this case, a 2012 car in Mulliner Driving spec – came in at £57,950. Or £69,000 would get you the same model and spec but this time as a roof-free GTC.  Somewhere in the middle of these two extremes come the everyday family cars. A Vauxhall Astra 1.4i Exclusiv from 2012 with 74,000 miles is a reasonable £3500.  So what we have here is another way of choosing your next used car. You may well end up at the same place as you would have anyway, but it is true the reassurance is very nice. That is what buying from a dealer should be. There are 1400 dealers in this arrangement so there is plenty of choice. A couple of big manufacturers are involved so clearly there is money to be made from us. Should I use such a service, or some other used car search? I just can’t decide what to do. What we almost bought this week Perodua Myvi 1.3: When it was launched in 2006, Malaysia’s version of the Daihatsu Sirion cost just £6799 after a £1000 dealer cashback. Today, those same folk who bought into the tough little hatch should be congratulating themselves since, as we found, a 2010-reg example with 83,000 miles and full service history still commands a price of £1690. Tales from Ruppert’s garage Just checking in with the Lorry, which is doing sterling work, shifting all sorts of stuff. Indeed, not pictured is a load bay stuffed to the roof with all sorts of metal- and paper-based nonsense.  I also took the time to do a check and saw that, after a long time of being normal, the oil level had dropped a bit. I don’t think it is a problem – just might be a week or two longer since I checked. I use the mineral stuff that Halfords does, although I am sure someone else supplies something that is just as good. But I can’t be bothered to find it. Reader’s ride Here’s the second instalment of Nick Williams’s love-in with used Hondas. “My Accord is still going strong. I’ve had it for five years now. It has done 90,000 miles and is extremely reliable. Expenditure – apart from insurance, car tax, fuel, servicing and MOT – has been a set of Michelin Primacy 3 tyres three years ago and brake pads and discs on the front.  “Even though it has a 200bhp 2.4-litre, I get very reasonable mpg. I think it will be our main car for years yet. And it’s not costing me a £300-per-month PCP!” Readers’ questions Question: I paid a deposit on a car but have changed my mind about buying it. Can I get my money back? The car was a nearly new MX-5, so the dealer will have little trouble reselling it. Gary Kingman, Basingstoke Answer: Whether the dealer does or does not have trouble selling it is irrelevant. In paying the deposit, you formed a legally binding contract to buy the car and your deposit is non-refundable. Circumstances when you could get your money back include if the dealer broke their side of their agreement, there’s a cooling-off period in the contract or you bought the car away from the dealer’s premises. John Evans Question: I can’t decide between a 2016 Subaru BRZ SE Nav with 22,000 miles for £14,290 and a 2015 Toyota GT86 D-4S with 24,000 miles for £15,500. Both have full history. Can you help, please? Paul Hudson, via email Answer: The Subaru is younger and £1000 cheaper but still you’re undecided between it and the older, more expensive Toyota? It can only be an image thing because both are
Origin: James Ruppert: the surprisingly cheap world of online dealers

Total rebates of up to $10,000 cause EV supply shortage amongst B.C. dealers

2018 Nissan LeafHandout / Nissan The British Columbia provincial government is encouraging its citizens to buy electric vehicles with one of the best incentives known to man: free money. The province is echoing the federal government’s incentives with CEVforBC, a program that offers $2,500 rebates on the purchase of hybrids; and $5,000 on fully electric vehicles. But EV buyers in B.C. won’t just qualify for provincial incentives of up to $5,000; there are, of course, also new federal rebates. When it’s all added up, some B.C. shoppers could be looking at $10,000 in discounts. Combined with sky-high gas prices at the pumps, the appeal of the EV is so great for some B.C. shoppers that, as Automotive News Canada reports, some dealers are having trouble keeping EVs in stock.   It’s huge,” James Hartley, sales manager at Morrey Nissan in Burnaby, told the outlet. “Every second customer wants to test-drive a Leaf. As of May 1 or just before that, people were coming in.” And demand is a wonderful thing, so long as you’ve got supply, which many currently don’t. Didier Marsaud, Nissan Canada spokesman, says the brand is working to get more cars to the places that need them within two months of ordering. “As we did last year to address the pickup of demand in Ontario just before the (EV incentive) program was canceled, we are working extremely hard to maximize our production to suffice our demand,” he told Automotive News Canada. “Last year we reached 60-day supply, which is the standard day supply for any vehicle.” An insatiable demand for your product is a good problem to have for EV makers and sellers, but for now it’s still a
Origin: Total rebates of up to $10,000 cause EV supply shortage amongst B.C. dealers

New federal rebates cause EV supply shortage amongst B.C. dealers

2018 Nissan LeafHandout / Nissan The British Columbia provincial government is encouraging its citizens to buy electric vehicles with one of the best incentives known to man: free money. The province is echoing the federal government’s incentives with CEVforBC, a program that offers $2,500 rebates on the purchase of hybrids; and $5,000 on fully electric vehicles. But EV buyers in B.C. won’t just qualify for provincial incentives of up to $5,000; there are, of course, also new federal rebates. When it’s all added up, some B.C. shoppers could be looking at $10,000 in discounts. Combined with sky-high gas prices at the pumps, the appeal of the EV is so great for some B.C. shoppers that, as Automotive News Canada reports, some dealers are having trouble keeping EVs in stock.   It’s huge,” James Hartley, sales manager at Morrey Nissan in Burnaby, told the outlet. “Every second customer wants to test-drive a Leaf. As of May 1 or just before that, people were coming in.” And demand is a wonderful thing, so long as you’ve got supply, which many currently don’t. Didier Marsaud, Nissan Canada spokesman, says the brand is working to get more cars to the places that need them within two months of ordering. “As we did last year to address the pickup of demand in Ontario just before the (EV incentive) program was canceled, we are working extremely hard to maximize our production to suffice our demand,” he told Automotive News Canada. “Last year we reached 60-day supply, which is the standard day supply for any vehicle.” An insatiable demand for your product is a good problem to have for EV makers and sellers, but for now it’s still a
Origin: New federal rebates cause EV supply shortage amongst B.C. dealers

Franchised dealers ‘better value than ever’ – survey

Upfront service packages make franchised dealers better value than ever when it comes to aftersales work, according to a new survey – but industry bosses say perceptions of higher costs created by high-end facilities must still be addressed to win the trust of customers. The National Franchised Dealers Association (NFDA) Consumer Attitude Survey 2019 sampled more than 2000 owners of cars under seven years old, and the results show public confidence in franchised dealers has improved significantly in a number of areas. But Richard Roberts, the chairman of the NFDA National Aftersales Working Group, said: “It is great that the data shows that franchised dealers are seen to do a great job – and that the belief in their abilities improves significantly among anyone who has had an interaction with them. “But the challenge remains to get the perception of quality to match one of value for money. There is a truth in the statement that we can scare customers off with our wonderful premises. That’s a shame, particularly is this era of fixed-price servicing which delivers peace of mind for an incredibly fixed price for a number of years after you buy the car. These packages represent phenomenal value for money and we need to get that message out there.” The survey results show that an increasing number of consumers consider franchised dealers to be professional, knowledgeable and able to provide good customer service. Two-thirds of those surveyed also rated them as the “safest” option for aftersales work, while there was also a significant uplift in consumer knowledge around franchised dealers offering smaller work – such as new tyres or windscreen wiper replacement – at a good price. Franchised dealers also scored significantly higher trust scores for servicing of all engine types, but most significantly hybrid, plug-in-hybrid and pure electric, suggesting that the technology shift for new cars would open up more opportunities. NFDA chairman Mark Squires added: “Where do you go when your Apple product breaks? Most of us go to Apple. As cars get more complex – be it connected technology or new powertrains – I think the expectation among consumers will increasingly be that they want technicians trained on their specific car by the manufacturer who made it to do the work, and there’s no question that will open up opportunities. “The great news from this survey is that the franchised dealers are delivering; the scores are all up in the right places, and the uplift from people who have encountered franchised dealers after usually using independent or high street brands for aftersales work shows that we are well placed to deliver beyond
Origin: Franchised dealers ‘better value than ever’ – survey