2020 Honda Accord Touring 2.0T A (former) Honda owner in the Toronto area is expressing frustration with the automaker after it allegedly told him it knew where his stolen vehicle was but couldnt let him know since he hadnt paid for the companys optional tracking service.Layth Ablhd of Vaughan, Ontario has his 2019 Accord swiped from his driveway in the middle of the night, according to a Global News report.According to a neighbours security camera, it was taken around 5 a.m. Ablhd phoned the police, who contacted Honda Canada to see if the vehicle could be tracked. The representative said it could but not for free.Ablhd alleges the Honda rep on the other end of the phone said the companys tracking tech was showing him exactly where the car was during the call, but he could not disclose the location to Ablhd or the police officer, who had jumped on the call as well via speakerphone, because Ablhd was not subscribed to HondaLink, the companys emergency response system.The investigating officer asked to speak with the reps manager, who said the police would need to present a warrant if they wanted to know the location of the vehicle. Ablhd said he had not been informed of the optional service when he purchased his Accord, and that he would have bought it if hed known of it. Ablhd immediately signed up for the $148 subscription, and a few minutes later called the rep back, but they then said it was too late Honda was no longer getting a signal from the car.This customer did not have an active HondaLink subscription, which is required to locate the vehicle, clarified John Bordignon, a Honda Canada brand spokesperson. Without an active subscription, the police would have to present a warrant to activate the location services on the vehicle and no such warrant was provided.Contrary to what Ablhd and the officer were told on the phone, however, Bordignon says At no time was Honda or its HondaLink provider aware of the location of this vehicle.Honda Canada said it would reimburse Ablhd for the cost of the HondaLink
Origin: Honda owner says company withheld stolen car’s location over subscription fee