2020 Kia TellurideNick Tragianis / Driving A group of Canadian Kia owners are filing a class-action lawsuit against the automaker, claiming theyre being misled about how often their vehicles need to be serviced.According to the owners manual in most Kia vehicles, routine service should be performed every 12,000 km. Thats what Thrse Martel read in the booklet when she purchased her new Rio in 2012, hoping for a vehicle thatd require less maintenance due to her long commute.However, when she brought her car in for its first service, reports the CBC, she was told the 12,000-kilometre interval indicated in the owners manual didnt apply to vehicles sold in Quebec.Kia says most of Canada falls under what is considered a severe usage schedule for maintenance, which means vehicles must in fact be serviced every 6,000 km, twice as often as the manual states, if owners want to maintain their warranty coverage.Martel is seeking $985 in damages, the amount she claims she lost due to the extra service shes had to book. If the lawsuit is successful, it could apply to other owners as well.In a statement to the CBC, parent company Hyundai Canada remarked all of Canada is considered a severe usage area due to the harsh weather.Across the automotive industry, harsh weather/temperature is one of the most important considerations for vehicle maintenance, the automaker wrote. Canadas weather is largely considered to be severe due to our harsh winters and vehicle maintenance should reflect
Origin: Lawsuit against Kia alleges Canadian owners being misled about maintenance